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TERMS & CONDITIONS

ABOUT US:


This website is owned and operated by 'Just Israeli Wine', registered office.


If you need to contact us, please e-mail us at


All orders that you place on this website or by email or in any other form will be subject to acceptance in accordance with these terms and conditions.

 

MAKING A CONTRACT WITH US:


When you place an order with us, you are making an offer to buy goods.  We will send you an e-mail to confirm that we have received your order.


Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.  We will not take payment from you until we have accepted your order.


In the unlikely event that the wine is no longer available, or that we have made a pricing mistake, we will advise you of this.  You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.


If the wine is not available, we may offer you a substitute wine. If you decide not to accept them, we will refund your payment or you maybe able to wait, subject to availability until further stock arrives.


You must be aged 18 years old to purchase alcohol. By placing an order you confirm you are at least 18 years old. If you are buying the wine as a gift then the recipient must be 18 years old.

 

HOW TO PLACE ORDER:


Please see and click on the below: Placing An Order

DELIVERY:


Delivery is normally 2 - 3 days from receipt of order, subject to stock availability. Our minimum order is just £10. The carriage is only £6.99 per order for mainland delivery which covers England, Wales and some parts of Scotland. For Aberdeen and upwards plus Northern Ireland the cost is £16.


Where possible orders will be dispatched in two working days. If the wine is lost or damaged in transit, please let us know promptly.

 

NEXT DAY


When choosing NEXT DAY delivery we will dispatch orders received by 12pm on same day using NEXT DAY Delivery, orders received after the cut off time may be dispatched on the next business day.
The carriage for Next Day Delivery is £9.99 per order for mainland delivery which covers England, Wales and some parts of Scotland.
Please note we currently don't offer Saturday Delivery, Orders placed after Thursday 12pm will be dispatched on Friday for Monday Delivery.

 

CANCELLATION AND RETURNS


You can cancel your order at any time up to 7 working days after the day of delivery.  To do this, please e-mail us or write to us.
You do not have to give any reason for cancellation.  However, a brief explanation will help us to improve the service we offer to customers in the future.


If you cancel, you must return the wine to us at your own expense.  You must ensure that the goods are packaged adequately to protect against damage.


If you fail to return the wine, we will collect it, and we will charge you the direct cost of collection.  If you fail to take reasonable care of the wine before it is returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.


This cancellation policy does not affect your legal rights — for example, if the wine is faulty or misdescribed.

 

FAULTY GOODS


If there is a problem with your wine, please contact us.  We will deal with the matter in accordance with your legal rights.

 

PRIVACY POLICY


The business does not store financial details such as credit or debit card numbers. In the event of any problems we will need to recontact you, so please leave a valid telephone number.

 

CHANGES TO THESE TERMS


These terms were first created on 18th October 2010 and updated May 2 2014, June 1 2015 and November 2 2015.


These terms apply to your order.  We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.


VAT number: GB11978129

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